Your satisfaction is our top concern. If you have any complaints, you have several options:

  1. Call our customer service hotline at 80056.

  2. Email us at customer.care@lm-exchange.com

  3. For product-related issues regarding remittances/WPS/GPSSA, you can also reach out to our service branches.

The time it takes for your money to reach your beneficiary’s account varies depending on the type of remittance you’ve selected and the location of the beneficiary.

For Bank-to-Bank Transfers:

  • Typically, 1 to 3 working days in countries where the beneficiary’s bank is part of a well-established automated payment system.
  • In other cases, it may take 3 to 6 working days. However, some countries offer instant bank transfers.

LM Exchange provides a range of transfer options tailored to your requirements:

  1. Bank-to-Bank Transfer: Directly credit funds to your or your beneficiary’s bank account.

  2. Cash Pay-outs: Swiftly deliver cash to your beneficiary in most parts of the world for instant access. For further information, please contact our nearest branches.

Yes, LM Exchange provides worldwide remittance services, with the exception of a few countries that may have restrictions due to legal or political issues.

Locating an LM Exchange branch is convenient. You can:

  1. Visit our website and click on the “Branches” section for a comprehensive list.

  2. Contact us at 800LM (80056) for assistance in finding the nearest branch.

Yes, you can exchange all major currencies at any LM Exchange branch, and we provide buying and selling services for over 40 currencies across our branch counters.

Yes, you can cancel your transaction before it is credited to your beneficiary’s bank account. Please note that cancellation charges may apply based on your transaction.

If your details have changed, simply visit the nearest branch with a valid ID, and our Front-Line Associate (FLA) will assist you in updating your profile.

We prioritize the safety and security of your funds. Our operations fully comply with all applicable regulations to ensure your money is protected as per requirements. LM Exchange is licensed and regulated by the Central Bank of UAE. Additionally, we maintain sufficient capital to safeguard our business and uphold the interests of our customers.

LM Exchange rates are readily available at all our branches. You can also check them on our online currency converter page or visit our social media channels for updates.