Purpose:
Customer service charter establishes our commitment towards customers and our expectations from the customers during the course of multiple interactions.
We promise to
- Treat you fairly by being honest, professional, and ethical in all our dealings
- Train our staff to handle your queries and behave with professional standards
- Understand your requirements before we process your transactions
- Provide all relevant information about the service prior to the processing of the transaction
- Respond to your queries with all the information available with us
- Resolve your concerns within 48 hours (2 business days) or update the status of the issue escalated
- Protect your identity and personal information from third parties except in case it is warranted by the law enforcement & regulatory bodies or partners involved in your transaction
We expect you to…
- Help us knowing you better by providing information relevant to execute a transaction
- Provide original identification/related documents relevant to execute a transaction
- Provide additional information/documents required post transaction phase
- Ensure all information/documents provided are genuine and correct to the best of your knowledge
- Verify correctness of transaction details before confirming a transaction
- Agree to the terms and conditions of the transaction by signing off the transaction document
- Report grievances related to transaction/services directly to customer service team
- Provide timely responses to all the communication where your response is warranted
For your feedbacks and more information
Write to us customer.care@lm-exchange.com or call at 800 56
